1. Introduction
This Privacy & Cookies Policy explains how The Voyage Agency, a trading name of L’Essentialiste Ltd (Company No. 13058782), collects, uses, stores, and protects your personal data.
We are committed to protecting your privacy and handling your data transparently and in accordance with applicable data protection laws, including the UK GDPR and the Data Protection Act 2018.
Company details:
L’Essentialiste Ltd (trading as The Voyage Agency)
Registered address: 85 Great Portland Street, First Floor, London, England, W1W 7LT
Website: https://thevoyageagency.com
Email: [email protected]
Data Protection Officer:
Xavier Giammattei
2. What Personal Data We Collect
We may collect and process the following categories of personal data:
- Identification data (name, title, date of birth)
- Contact details (email address, telephone number, postal address)
- Booking details (travel dates, accommodation, passenger details)
- Payment information (processed securely by third-party payment providers)
- Special category data where required for bookings (e.g. dietary needs, mobility requirements)
- Technical data (IP address, browser type, cookies)
3. How We Use Your Data
We use your personal data to:
- Arrange and manage travel bookings on your behalf
- Communicate booking confirmations, amendments, and essential travel information
- Comply with legal and regulatory obligations
- Process payments securely
- Improve our website and services
- Respond to enquiries or complaints
4. Legal Basis for Processing
We process your data under one or more of the following legal bases:
- Performance of a contract
- Legal obligation
- Legitimate interests
- Consent (where required)
5. Sharing Your Data
Your data will be shared only where necessary with:
- Travel suppliers (e.g. accommodation providers, transport operators, experience providers)
- Payment service providers
- Regulatory or public authorities when required by law
- Protected Trust Services (PTS) for financial protection purposes
Where data is transferred outside the UK or EEA, appropriate safeguards will be applied.
6. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined above and to comply with legal, accounting, and regulatory requirements.
7. Your Rights
You have the right to:
- Access your personal data
- Request correction or deletion
- Restrict or object to processing
- Request data portability
- Withdraw consent (where applicable)
- Lodge a complaint with the Information Commissioner’s Office (ICO)
8. Updates to This Policy
We may update this Privacy & Cookies Policy from time to time. The latest version will always be available on our website.
9. Cookies
Our website uses cookies to ensure proper functionality, improve user experience, and analyse website performance. You may manage or disable cookies via your browser settings. Disabling cookies may affect website functionality. You will find below all the information about our Cookie Policy.