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Frequently Asked Questions
Explore our FAQs to enhance your travel experience.
The Voyage Agency is an independent travel agency founded by luxury travel professionals, and specialising on luxury bespoke travel planning and bookings worldwide. It is part of L’Essentialiste Ltd, a company registered under number 13058782 in England, United Kingdom. We are agents and work with selected partners to offer accommodation, experiences, transfers, and car rentals.
We specialise in luxury holidays including bespoke experiences tailored to individual preferences, from cultural tours to wellness retreats. Business travellers can also access our special rates and offers.
Booking is simple! You can choose to book direct and have access to our special rates and offers, or to book through our Reservations team, and benefit from a 24/7 access to our Concierge team on WhatsApp.
Absolutely! We thrive on creating unique experiences, including dietary requirements, special celebrations, and personalised itineraries.
Yes, definitely. You can book safely with us. The Voyage Agency, part of L’Essenlialiste Ltd, is a proud member of Protected Trust Services (PTS), membership number 6429. All client payments are held in an independent trust account and insured, meaning your money is 100% protected until your trip is complete. This is fully aligned with the Package Travel Regulations (PTRs) and Consummer Rights Act.
Whether you book direct through us or book through our Reservations & Concierge teams, we are fully transparent on the costs involved. Some local taxes and additional fees might apply and payable locally at your destination (e.g. city tax, tourist tax, eco tax, resort fee, service fee…). We’ll do our best to highlight these additional costs.
If you book directly on our website, the costs are detailed booking engine and confirmed at check-out. If you book through our Reservations and Concierge teams, we will provide you with a clear quote.
Some local taxes and additional fees might apply and payable locally at your destination (e.g. city tax, tourist tax, eco tax, resort fee, service fee…). We’ll do our best to highlight these additional costs.
All cancellations and amendments depend on the terms or each individual partner and supplier. Extra fees may apply. We recommend you to subscribe a comprehensive travel insurance policy to cover unexpected changes related to your booking. Visit our cancellations and amendments policy for further information.
Yes, travel insurance is mandatory for all bookings and all guests / passengers. It should cover cancellation, medical emergencies, and loss of belongings. We are available should you need further guidance and can support you in the process.
We will be delighted to assist you in preparing your trip and advise on travel restrictions, passport validity, visa requirements and health regulations. However, this is your responsibility to ensure these are in place before you departure and valid throughout your trip.
Our Concierge team is a complimentary service for all bookings made through us and part of The Voyage Agency Signature Collection. They are available 24/7 on WhatsApp. This service can be subscribed separately with other standard reservations made through us.
We recommend you to contact immediately the local supplier or representative. If the issue isn’t resolved, contact The Voyage Agency, and we’ll do our best to support and assist you as best as we can.
